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Effective date: August 24, 2026

Under the guidance below, an order inquiry should include the order number and checkout email; a delivery inquiry should also include the tracking number.

Under the guidance below, an item concern should include clear photographs or video, while a privacy request should identify the specific right the requester wants to exercise.

Under the guidance below, response time can be longer during peak periods, holidays, carrier investigations, or when required information is missing.

Under the guidance below, questions may concern orders, products, delivery, damaged or incorrect items, payments, refunds, privacy requests, or the policies shown in our store.