FAQ

Effective date: August 25, 2026

Can an unused item be sent back?

Under the guidance below, A non-defective, new, unused product may be returned by mail or exchanged for a change of mind, a preference issue, or an ordering mistake when the request is made within 30 days of delivery and all original packaging, tags, and accessories are retained.

Is there a return charge?

Under the guidance below, The parcel includes a complimentary return label, we impose no restocking fee, and authorization is required before shipment.

How are faulty or incorrect deliveries resolved?

Under the guidance below, Damaged, defective, misdescribed, incomplete, or wrongly supplied products qualify for return or exchange; include the order number, checkout email, explanation, and any requested item-and-packaging photos or video.

What happens after refund approval?

Under the guidance below, Within 10 days of approval, the refund is processed to the original payment method; exchange fulfillment depends on available stock.

What does the catalog contain?

Under the guidance below, Customers can currently browse blankets, comforters, duvet covers, pillows, quilt, robes, sheets, and towels.

Will checkout grant free delivery?

Under the guidance below, Checkout displays whether the destination qualifies for free shipping and shows any applicable cost before the order is placed.

What is the usual fulfillment timeline?

Under the guidance below, Allow roughly 1–2 business days before dispatch, then an estimated 3–5 business days for delivery in accordance with the GMC timing; no arrival date is guaranteed.

What can I use to pay?

Under the guidance below, Live checkout presently indicates no payment method is currently enabled in checkout; availability is limited to what checkout actually offers.

Where should a question be sent?

Under the guidance below, The form and the contact section below can be used for help with orders, merchandise, delivery, payments, returns, privacy, or store policies.

Does this store use cookies or analytics?

Under the guidance below, Core cookies enable necessary features, and optional analytics or advertising-effectiveness tools can be used when activated and legally allowed.