Refund Policy

Effective date: August 25, 2026

Under the guidance below, we permit mail-in returns of both defective and non-defective new merchandise, and we also offer exchanges; contact us no later than 30 days from the delivery date.

Under the guidance below, for a change of mind, personal preference, or an item chosen in error, the product must remain unused and in its original condition with all packaging, tags, and included accessories.

Under the guidance below, items that arrive damaged, flawed, incomplete, different from their description, or incorrectly supplied are eligible for the same return or exchange process.

Under the guidance below, provide the order number, the email used at checkout, and a short account of the request; for damage, defects, missing contents, or a wrong shipment, images or video of both product and packaging may be requested.

Under the guidance below, use the complimentary return label supplied inside the parcel and send the approved return by mail; there is no restocking charge, and the parcel must not be mailed before authorization.

Under the guidance below, an exchange can be completed only when stock is available; the refund goes back to the original payment method and is processed within 10 days after approval.